customer Care

how can we help?

At BUILT we consider our customers our friends. Like a friend we'd love to hear from you. If you have any questions or concerns regarding your recent BUILT purchase please feel free to contact us. A customer care team member will be available to happily assist you.

If you require more urgent assistance, wish to place an order or speak to a customer service advisor directly please call 1.844.BUILTNY. Our hours are Monday-Friday, 9:00 am to 7:00 pm ET. November 25 9:00 am to 6:00 pm ET, December 23 9:00 am to 3:00 pm ET, and December 30 9:00 am to 3:00 pm ET. Closed Thanksgiving Day, Monday, December 26 and Monday, January 2.

URGENT ASSISTANCE

If you require more urgent assistance, wish to place an order or speak to a customer service advisor, please call:

1.844.BUILTNY
Monday-Friday, 9:00 am to 7:00 pm ET. November 25 9:00 am to 6:00 pm ET, December 23 9:00 am to 3:00 pm ET, December 30 9:00 am to 3:00 pm ET. Closed Thanksgiving Day, Monday, December 26 and Monday, January 2.