Customer Service

customer care

how can we help?

At BUILT we consider our customers our friends. Like a friend we'd love to hear from you. If you have any questions or concerns regarding your recent BUILT purchase please feel free to contact us, a customer care team member will be available to happily assist you.

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Our customers Matter

Privacy Policy

We are committed to protecting your privacy and security. We cherish the relations we have with you, and will do nothing to violate your trust in us. Because of this commitment, we never sell, rent or trade email addresses with any other company. And we utilize state-of-the-art security software to protect your financial information.

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your order is our priority

Shipping + Returns

We know how exciting it is when the post man delivers a box with your name on it. That's why our goal is to deliver your new purchase within 7 business days , from when your order was placed. We also offer hassle-free returns and exchanges, so that you are always satisfied with your new gear.

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URGENT ASSISTANCE

If you require more urgent assistance, wish to place an order or speak to a customer service advisor, please call:

1.844.BUILTNY
Monday-Friday, 9:00 am to 7:00 pm ET. November 25 9:00 am to 6:00 pm ET, December 23 9:00 am to 3:00 pm ET, December 30 9:00 am to 3:00 pm ET. Closed Thanksgiving Day, Monday, December 26 and Monday, January 2.