Customer Care
Safety, Security and Privacy |
OUR SECURE SHOPPING GUARANTEEBUILT utilizes GeoTrust Secure Sockets Layer (SSL) certificate data transmission to ensure your personal information remains private. SSL is a technology for managing the security of online message transmission that works by encrypting or scrambling any information sent from your browser to your server. This makes it impossible to intercept or tamper with the information when it’s en route to us. You can be sure that a website uses SSL by checking the bottom right hand corner of your browser. If you see a padlock icon, that means SSL encryption is in place and that the information being sent from the page is safe. Another way to determine if SSL is in place is to look at the address bar of your web browser. When you edit your account, view your order history, or go to check out at www.builtny.com, the http prefix of the web address will change to https, which signifies that SSL security has been enabled on the page. PRIVACY POLICYProtecting Your Privacy At builtny.com, we're committed to your privacy. We've created this Privacy Policy so that you understand exactly what information we collect, how we use that information, and the choices you have with regard to the collection and use of your personal information. Rest assured, we will never sell, rent or otherwise share your personal information with anyone without your consent. Please read this policy carefully, and feel free to contact us at 212-227-2044 x404 customercare@builtny.com if you have any questions. Links to Other Sites Our site may contain links to other websites that are not bound by our privacy policy. They may have policies that differ from ours or they may have none at all. Please be aware that any personal information that you provide to other websites will be subject to the privacy policies of that site. BUILT has no control over the information collection and distribution policies of these sites, and it has no responsibility or liability for their independent policies or actions. Information We Collect and How We Use It We collect a variety of information from the customers and visitors who use our website. Below we've listed the types of information we collect, as well as how we might use that information. Contact Information When you place an order with us, we ask for your contact information (e.g., your name, address, phone number, and e-mail address). We use this information to process your order, to send you updates on your order status, and to get in touch with you if we have trouble processing your order. In addition, we ask for your e-mail address so we can contact you periodically regarding special offers or products we think you might be interested in. If you do not wish to receive these notifications, we will honor your request. If you contact us via e-mail or postal mail, we will use the return address you provide to answer your inquiry. This contact information is not used for any other purpose. Financial Information During the checkout process, we also collect your billing address and credit card information. This information is used for billing purposes only. With Whom The Information Collected May Be Shared We do not share your personal information with outside parties, except to the extent necessary to complete your order or to provide services where the outside party is acting on our behalf and has no independent right to use the information we provide (e.g., a third-party shipping or customer-support center). Such parties are restricted from using your information in any manner other than helping us provide you with the products and services available on our site. We may combine individual customer data, including purchases and preferences, site usage patterns, and other related information to create collective profiles of our visitors and their activities. We may share this information in an aggregate form with vendors, business partners, and other third parties to describe our website and customers. For example, we may tell a potential partner that X number of individuals visited a certain area on our website, or that X number of people from a certain zip code purchased certain items. We would not, however, disclose anything that could be used to identify those individuals. We also reserve the right to disclose personally identifiable information to legal authorities to the extent required by law, or if we believe in good faith that such disclosure is necessary to protect our own or others' rights, safety, or property. Builtny.com will have no legal liability for such disclosures. Opting Out of Information Collection If at any time you no longer wish to receive communications from us, you can remove your name from our mailing lists by doing any of the following:
Please allow up to 60 days for your request to be processed. Your Agreement By using this website, you consent to the collection and use of information as set forth in this Privacy Policy. If you do not agree to this Privacy Policy, in whole or in part, please do not use this website. We reserve the right, at our discretion, to modify, update, add to, or remove portions of this policy at any time. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. We encourage you to check this page periodically to ensure that you are aware of any changes we may have made. Your continued use of builtny.com following the posting of any changes will signify your acceptance of those changes. How To Contact Us If you have questions about this privacy statement, or the privacy practices of this site, please e-mail us at customercare@builtny.com or send us postal mail at: Built NY, Inc. |
