Hasn't been delivered
"I know I like the product as this is the second one. This was supposedly shipped 14 days ago but UPS doesn't have it yet. I've emailed customer service, no response. TERRIBLE SERVICE!"
20oz Double Wall Stainless Steel Tumbler
Description
Features
Specifications
20oz Double Wall Stainless Steel Tumbler
Sale price$15.99
Regular price (/)
Overall rating: 3.4390244 / 5 from 41 reviews.
AI Generated Review Summary
This 20oz double wall stainless steel tumbler offers durability and convenience for on-the-go drinking. It maintains drink temperatures effectively and is easy to clean. However, some users reported issues with leaks and the lid's attachment.
Summary topics
- Durability (19%): A significant number of customers loved the cup for being great, very strong, durable, and superior.
- Leakage (10%): A small number of customers criticized that the tumbler has leaked easily and makes a mess.
- Hot Beverage Retention (16%): Customers have mixed opinions about the lid, with some finding it keeps coffee hot for 9 hours.
- Lid Attachment (37%): Opinions vary on the lid, with some loving it and others finding it poorly attached.
Review topics: ["color","problem","tumbler","lid","cup"].
Review highlights
- "So my point is that the cup is very strong and durable." —
- "I feel this is a superior insulated cup." —
- "While the coffee was no longer hot, it was surprisingly still relatively warm." —
Reviews
Lid replacement
"I love my tumbler. Keeps coffee hot for hours. Unfortunately, plastic lid becomes fragile and cracks and breaks after a few months. Cannot find replacement lids anywhere, not even on Built site."
Excellent product.
"Excellent product."
Toxic particals
"I have 2 of these and the paint is pealing off around the rim where you drink. Sent pictures to Built and they said I would have to pay to package and ship the cups to their company, in order to get them replaced. This would cost me more than to go and buy new ones. What a scam."
Shabby Way To Do Business
"The colored outer wrap began to peel within 30 days of purchase. Contacted the company about the defect (also sent pictures of the problem). They want me to incur the cost of returning the defective item back to them (which is close to the cost of a new tumbler) before they will honor their product warranty. They must know this item fails often."
Shabby Way To Do Business
"Purchased the 20 oz. tumbler and within 2 weeks the green plastic wrap began to peel off. Contacted Lifetime Brands about the defect and included photos of the problem; asked them to address the issue. They require me to incur the cost of returning the item to them (even though the photos I included clearly showed the problem with the item. . . they do not need to receive the actual product to evaluate and the shipping cost would be equivalent to purchasing another 20 oz. tumbler) before they will honor their product warranty. Buy a different brand!"
Just okay
"I purchased three of the 20 ounce tumblers at Walmart a few years ago. They were made with a no slip material on the outside and the lid is different and better than the new lid. (See picture attached). With the new style, liquid leaks out too easily, making a mess and the outside of the tumbler is harder to hold on to because it is so slick. The older lid still leaked but kept liquid from splashing out way so easily. I like the old style way better, but I ordered some new lids that claim no leakage from EBay so we will see!"
Vary good cup
"Very good cup I just got ☝🏽👊🏾"
Poor customer service
"Bought new cup got home realized defect in lid contacted built and sorry for inconvenience but they don’t stand behind there products so word of advice look at product form built very carefully before purchasing as do not stand behind product"
20 oz Double Wall Stainless Steel Tumbler
"I wasn't sure what to expect with this tumbler. I was pleasantly surprised that it kept my coffee warm for several hours. I love the lid too. It slides closed in case I need to take it with me! I purchased the pink tumbler, I love the color!"
Q&A
- Can replacement lids be bought?
- Hi Lisa, We currently do not offer replacement lid, but if there is an issue with your lid please contact customer service. Best regards,