Overall rating: 3.3953488 / 5 from 43 reviews.
This 20oz double wall stainless steel tumbler offers durability and convenience for on-the-go drinking. It maintains drink temperatures effectively and is easy to clean. However, some users reported issues with leaks and the lid's attachment.
Review topics: ["color","size","fit","issues","lid","tumbler","cup","coffee"].
"Like others I love my cup, great size and keeps drinks hot but the lid has broken and there’s no replacement. I don’t want to buy a whole new cup as it means throwing away a completely useable cup. The idea of a keep cup is to reduce waste. Come on Builtny please consider selling replacement lids."
"I have had my cup for years and my lid has become fragile and broke. I have not been able to find a replacement lid anywhere, not even the BUILT site it's self."
"I know I like the product as this is the second one. This was supposedly shipped 14 days ago but UPS doesn't have it yet. I've emailed customer service, no response. TERRIBLE SERVICE!"
"I love my tumbler. Keeps coffee hot for hours. Unfortunately, plastic lid becomes fragile and cracks and breaks after a few months. Cannot find replacement lids anywhere, not even on Built site."
"Excellent product."
"I have 2 of these and the paint is pealing off around the rim where you drink. Sent pictures to Built and they said I would have to pay to package and ship the cups to their company, in order to get them replaced. This would cost me more than to go and buy new ones. What a scam."
"The colored outer wrap began to peel within 30 days of purchase. Contacted the company about the defect (also sent pictures of the problem). They want me to incur the cost of returning the defective item back to them (which is close to the cost of a new tumbler) before they will honor their product warranty. They must know this item fails often."
"Purchased the 20 oz. tumbler and within 2 weeks the green plastic wrap began to peel off. Contacted Lifetime Brands about the defect and included photos of the problem; asked them to address the issue. They require me to incur the cost of returning the item to them (even though the photos I included clearly showed the problem with the item. . . they do not need to receive the actual product to evaluate and the shipping cost would be equivalent to purchasing another 20 oz. tumbler) before they will honor their product warranty. Buy a different brand!"
"I purchased three of the 20 ounce tumblers at Walmart a few years ago. They were made with a no slip material on the outside and the lid is different and better than the new lid. (See picture attached). With the new style, liquid leaks out too easily, making a mess and the outside of the tumbler is harder to hold on to because it is so slick. The older lid still leaked but kept liquid from splashing out way so easily. I like the old style way better, but I ordered some new lids that claim no leakage from EBay so we will see!"
"Very good cup I just got ☝🏽👊🏾"
